Terms and Conditions

Last updated: 11 August 2026

These Terms and Conditions apply to every course, qualification, workshop, or mentorship programme booked through Fearless Fitness Training Academy. Please read them before you register. Where a specific course has its own dates, fees, or requirements, those are set out on the course's registration form or in your enrolment confirmation and should be read alongside these Terms.

 

1. Who we are

Fearless Fitness Training Academy Limited, trading as Fearless Fitness Training Academy and Poole Pilates Studio, is a company registered in England and Wales.

• Company number: 07890814

• VAT number: GB502217640

• Registered office: 5 Birch Way, Heathfield, East Sussex, TN21 8BB, United Kingdom

• Trading address: Unit D9, Arena Business Centre, Holyrood Close, Poole, BH17 7FJ

• ICO data protection registration: ZB103458

• Email: info@fearlessfitnesstrainingacademy.com

 

In these Terms, "we," "us," "our," and "FFTA" mean Fearless Fitness Training Academy Limited. "You" and "your" mean the person applying for or enrolled on a course.

 

2. Definitions

• Application: means the registration form you submit to book a place on a course.

• Awarding Organisation: means the Ofqual-regulated body responsible for your qualification, such as YMCA Awards or Active IQ.

• Business Booking: means a booking made in the name of, and paid for by, a limited company, partnership, or other registered organisation, rather than by an individual. A booking made by a self-employed instructor or sole trader in their own name is not a Business Booking, even where the course is for their own professional work, see Consumer Booking.

• Commencement Date: means the date of the first live session of the course you are enrolling on.

• Consumer Booking: means a booking made by an individual, including a self-employed instructor, freelancer, or sole trader booking in their own name. This applies whether you're booking for personal interest or to support your own self-employed work; what matters is that you, as an individual, are the person entering the contract, not a company or organisation.

• Cooling-off Period: means the 14-day period described in clause 6, during which a Consumer Booking may be cancelled under the Consumer Contracts Regulations 2013.

• Course: means the training programme, qualification, workshop, or mentorship service you are applying for.

• Course Fees: means the total price payable for the Course, including the Enrolment Fee and any instalments.

• Enrolment Fee: means the fee payable to secure your place and cover the administrative work of registering you onto your Course, as stated on the course's registration form. See clause 6 for when this becomes non-refundable.

• Live Sessions: means any session delivered by video call, in person, or in a host studio that requires your attendance at a set time.

• Medical Evidence: has the meaning given in clause 7.3.

• Serious Illness: has the meaning given in clause 7.3.

 

3. Your legal rights

Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If anything in these Terms conflicts with those rights, your statutory rights take priority. If you'd like guidance on your legal rights, Citizens Advice (citizensadvice.org.uk) is a good independent starting point.

 

4. How a booking is made

4.1 Submitting a registration form is an application for a place, not a guaranteed booking. Your place is only secured once we've received your signed registration form and your Enrolment Fee payment has cleared.

 

4.2 We'll confirm your enrolment by email once both of these are complete. This confirmation, together with these Terms and the details on your registration form, forms the contract between us.

 

4.3 Course places are offered on a first-come, first-served basis and are subject to availability. If a course you've applied for is full, we'll let you know and offer you the next available date where possible.

 

4.4 You confirm, by applying, that you are at least 16 years old (or the minimum age stated for the specific course) and that the information you give us is accurate and complete.

 

4.5 You must tell us on your registration form whether you're applying as a Consumer Booking or a Business Booking, and this affects your cancellation rights under clause 6. A Business Booking is one made in the name of, and paid for by, a company or other registered organisation. If you're self-employed or a sole trader booking in your own name, even for your own professional work, this is a Consumer Booking. If you're not sure which applies to you, ask us before you apply.

 

5. Course fees and payment

5.1 All prices are shown inclusive of VAT at the prevailing rate (currently 20%) unless stated otherwise.

 

5.2 You can pay in full at the time of booking, or spread the Course Fees across the instalment plan offered on the registration form. Instalment plans include an Enrolment Fee (see clause 6 for when this becomes non-refundable) followed by fixed monthly payments.

 

5.3 Where you're paying by instalments, your first instalment is collected one month after your Enrolment Fee payment, with further instalments collected automatically by Stripe on the same date each following month. It's your responsibility to keep your payment details up to date.

 

5.4 If a scheduled payment fails, we'll contact you to arrange payment. If your account falls behind, we may pause your access to online learning, tutor support, and Live Sessions until payment is brought up to date. Certificates will not be requested from the Awarding Organisation until your Course Fees have been paid in full.

 

5.5 If we need to invoice a different name, company, or billing address, you must provide these details, including a VAT number if applicable, before your first invoice is issued. We're not able to amend invoice details once issued.

 

6. Your right to cancel (cooling-off period)

6.1 If your booking is a Consumer Booking, you have a statutory right to cancel your Course within 14 days of the date you submit your registration form (the Cooling-off Period), without giving a reason. This is your legal right under the Consumer Contracts Regulations 2013.

 

6.2 The Cooling-off Period does not apply to Business Bookings. If you're booking as a business, clause 7 applies to your booking from the point of enrolment.

 

6.3 By submitting your registration form and paying your Enrolment Fee, you're expressly asking us to begin your enrolment administration straight away. This includes registering you with the Awarding Organisation, preparing your welcome pack, and posting your manuals and workbooks.

 

6.4 If you cancel before we've started this administration, you'll receive a full refund, including your Enrolment Fee.

 

6.5 If you cancel after we've started this administration, you'll receive a refund of everything you've paid, minus a charge for the administration already completed. This charge is capped at your £500 Enrolment Fee, you won't be charged more than that, whatever admin has been done.

 

6.6 Accessing your online learning is treated as a separate express request, for your Course itself to start. We'll make this clear to you before you're given login access. If you log in and access any online course content, your right to a refund under this clause 6 ends from that point, even if the 14 days haven't passed and even if you haven't reached the position in clause 6.5. Clause 7 applies to any cancellation from that point on.

 

6.7 To cancel within the Cooling-off Period, email info@fearlessfitnesstrainingacademy.com or naomi@fearlessfitnesstrainingacademy.com confirming you wish to cancel.

 

6.8 This clause applies once, to your original Course booking. If you later transfer to a different course date under clause 8, a new Cooling-off Period does not restart.

 

7. Cancelling after the cooling-off period

7.1 Outside the Cooling-off Period, or once you've accessed any online course content under clause 6.6 (whichever happens first), you won't receive a refund of any fees already paid, except as set out in clause 7.2. You may be able to transfer to a future course date instead, subject to the transfer fees in clause 8.

 

7.2 Serious Illness: If a Serious Illness prevents you from starting or continuing your Course, and you provide us with Medical Evidence as described in clause 7.3, we'll defer your place to the next available course date rather than refund your fees. A £100 (inc. VAT) administration fee applies. We still incur real costs when this happens, including re-marketing your original place and re-registering you for a future date, and this fee is a reduced contribution towards those costs in recognition of your circumstances. This is a reduced fee compared to the standard transfer fees in clause 8, and is only available where clauses 7.3 and 7.4 are met.

 

7.3 To qualify for a Serious Illness deferral:

- Serious Illness means a medical condition, confirmed in writing by a GP, hospital consultant, or other GMC-registered medical practitioner, that makes you physically unable to take part in the practical, movement-based elements of your Course on the relevant dates. It does not include general unwellness, minor ailments, or conditions that would allow you to take part with reasonable adjustments.

- Medical Evidence must be provided on the practitioner's letterhead or an official note, dated on or close to the relevant course dates, and must specifically confirm you are unfit to participate in physical exercise or Pilates training during that period. Notes from non-medical practitioners, for example complementary or alternative therapists, are not accepted.

- You must tell us as soon as reasonably possible, and in any event before the affected Live Sessions wherever possible, that you expect to need a Serious Illness deferral. If your medical appointment falls after the affected dates, you can send your Medical Evidence afterwards, but you must still notify us in advance.

- We may reasonably ask for further information to support your request.

 

7.4 A Serious Illness deferral can be used once. If you need to change your course date again, the standard transfer fees in clause 8 apply instead.

 

7.5 If we cancel a course (for example, because it doesn't reach minimum numbers, or a tutor becomes unavailable), you can choose between a full refund of everything you've paid, or a transfer to the next available date at no extra charge.

 

7.6 If you're paying by instalments and you cancel, stop attending, or don't complete your Course on or after the Commencement Date, you remain liable for your full Course Fees, including any instalments not yet paid. Paying by instalments spreads when your Course Fees are paid, it doesn't reduce the total amount payable. We may continue to collect your scheduled instalments by Stripe unless we agree an alternative arrangement with you in writing.

 

8. Transferring or deferring your course date

8.1 By registering, you're committing to the course dates you've selected. If you need to move to a different course date for reasons other than Serious Illness (see clause 7.2), you must tell us in writing before the Commencement Date. Transfer fees apply as follows, and will be confirmed on your specific course's registration form:

 

Requested one month or more before the Commencement Date: £500

Requested less than one month before the Commencement Date: £750

 

8.2 These fees reflect the real costs we incur when you transfer to a different course date: the risk of not refilling your original place, revenue-share payments already committed to our host studio partner for that date, tutor, assessor, and IQA (Internal Quality Assurer) time already contracted for your original dates, and the administrative work of rebooking and re-registering you with the Awarding Organisation where applicable.

 

8.3 You can transfer a course booking once under this clause. Further transfer requests are at our discretion and may not be possible if a course is full.

 

8.4 There's no option to attend part of one course date and part of another. You must complete all Live Sessions for a course from a single cohort.

 

8.5 Any alternative course date offered under clause 7.2 (Serious Illness), clause 7.5 (a course we cancel), or this clause 8 is subject to availability. We don't guarantee that a future date will run in the same city or host studio as your original booking, only that we'll offer you the next suitable date we have available. If this means travelling further than originally planned, arranging that is your responsibility, and doesn't entitle you to any additional refund or fee reduction. If we don't have a future date confirmed within your 12-month completion window (clause 12.2), contact us and we'll discuss your options.

 

9. Substituting a learner (Business Bookings only)

9.1 This clause applies only to Business Bookings, meaning the booking was made in the name of, and paid for by, a company or other registered organisation. As set out in clause 6.2, a Business Booking has no cancellation rights once accepted; this clause sets out your option to substitute a different attendee instead. It does not apply to Consumer Bookings, including bookings made by a self-employed instructor or sole trader in their own name, even where the course is for their own professional work: if you've booked as an individual and can no longer attend, the cancellation and transfer terms in clauses 6, 7, and 8 apply instead, and anyone else wishing to attend in your place would need to submit their own registration.

 

9.2 Where a Course place has been booked by a business, that business can substitute a different employee or member of the organisation to attend in the original learner's place, provided the request is made to us in writing before the Commencement Date and the substitute meets all eligibility requirements for the Course, including any minimum age and fitness requirements.

 

9.3 The business remains responsible for any outstanding Course Fees relating to the booking, unless we agree otherwise in writing.

 

9.4 It's the business's responsibility to ensure any manuals, workbooks, or other physical materials already issued are passed on to the substitute attendee. We're not obliged to reissue materials; if we agree to reissue any materials, a materials reissue fee applies: £60 (inc. VAT and postage) for Level 3 Matwork materials, or £60 (inc. VAT and postage) for Reformer Certification or Level 3 Reformer materials.

 

9.5 Because qualifications are issued by the Awarding Organisation in the name of the person who completes the assessments, substituting a learner requires us to re-register the new candidate with the Awarding Organisation, and to set up new online course access for them. We're not able to transfer login details, in-progress records, or Awarding Organisation registration between learners.

 

9.6 An administration fee of £200 (inc. VAT) applies to cover Awarding Organisation re-registration and setting up online access for the substitute.

 

9.7 A Course place can be substituted once under this clause. Further requests are at our discretion.

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10. Course requirements and your responsibilities

10.1 To take part, you'll need a reliable internet connection, a computer, and a smartphone or other device capable of recording video, and you'll need to be comfortable using Google Drive, Google Docs, Google Sheets, and fillable PDF forms. If you're not confident with this, tell us before you enrol so we can talk through what support is available.

 

10.2 Full attendance at all Live Sessions is required to complete a course. If you know in advance you can't attend a session, contact us as early as possible so we can discuss your options, which may include a transfer under clause 8.

 

10.3 You'll be required to practise Mat and/or Reformer Pilates yourself throughout the course, and to teach real people, friends, family, or clients, as part of your practical training and assessment. You confirm you're fit and well enough to participate in Pilates yourself. Arranging access to a suitable space or Reformer for your practice teaching is your responsibility; some host studios allow this outside class times and others don't, so speak to your host studio in advance.

 

10.4 Some qualifications have prerequisites. For example, the Level 3 Reformer Certificate requires you to hold the Level 3 Matwork Diploma first, and you won't receive your Reformer certificate until your Matwork certificate has been issued, even if you've completed the Reformer training and assessments. You can study and prepare for both at the same time.

 

10.5 If you have any physical limitations, learning needs, or other considerations that would help us support you through learning and assessment, please tell us at the point of application so we can make reasonable adjustments.

 

11. Recognition of prior learning and exemptions

11.1 If you already hold a qualification covering the same content as part of your course, for example Anatomy and Physiology at Level 3, endorsed against CIMSPA professional standards, national occupational standards, or European standards, you may be able to apply for Recognition of Prior Learning or exemption from that unit.

 

11.2 Exemptions are assessed case by case and generally require evidence that the qualification was completed and assessed at the required level within the last three years. You'll need to provide a certificate as evidence. We can't guarantee an exemption will be granted.

 

12. Assessments, course validity, and extensions​

12.1 Assessments should be completed within 4 months of the end of your Live Sessions for each course. If you need longer for a reason outside your control, such as long-term illness, tell us as early as possible so we can agree a reasonable extension at no extra cost. Where assessments run over this deadline without an agreed reason, a fee of £250 (inc. VAT) applies to cover the additional tutor and assessor time needed.

 

12.2 Your course, including all Live Sessions and assessments, must be completed within 12 months of your enrolment date. After 12 months, you may be able to continue on the course, subject to a registration extension fee of £500 (inc. VAT). You may also be asked to retake some or all assessments to demonstrate current knowledge and skills.

 

12.3 Certificates are only issued once you've passed all required assessments, your Course Fees have been paid in full, and the Awarding Organisation has processed your registration.

 

13. Data protection

13.1 We collect and use your personal information to deliver your course, communicate with you, process payments, and meet our obligations to the Awarding Organisation. We're registered with the Information Commissioner's Office, registration reference ZB103458, and handle your data in line with the UK GDPR and Data Protection Act 2018.

 

13.2 To register you for your qualification, we'll share the information needed with the relevant Awarding Organisation (for example, YMCA Awards). You can review YMCA Awards' privacy policy on their website.

 

13.3 For full details of what we collect, why, and your rights, see our Privacy Policy at https://www.fearlessfitnesstrainingacademy.com/privacy-policy.

 

14. Intellectual property

14.1 All course materials, manuals, workbooks, videos, and online content we provide remain the property of Fearless Fitness Training Academy Limited, or are used by us under licence, and are protected by copyright.

 

14.2 You may use course materials for your own personal learning only. You must not copy, share, resell, or publish them, in whole or in part, without our written permission.

 

15. Our liability to you

15.1 We provide our courses with reasonable skill and care, in line with the standards expected of a professional training provider.

 

15.2 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited or excluded.

 

15.3 Subject to clause 15.2, we're not liable for any indirect or consequential loss, including loss of earnings, business opportunity, or time, arising from your use of our courses.

 

15.4 We're not responsible for your travel arrangements to or from Live Sessions, host studios, or assessment venues.

 

16. Events outside our control

We won't be responsible for any delay or failure to deliver a course caused by events outside our reasonable control, including illness affecting a tutor, technical or platform failure, industrial action, extreme weather, or other circumstances we couldn't reasonably have prevented. Where this happens, we'll do what we can to rearrange affected sessions as soon as possible and will keep you informed.

 

17. Complaints

If something's gone wrong, please contact us first at info@fearlessfitnesstrainingacademy.com so we can try to put it right. If your complaint relates to your qualification and can't be resolved between us, you can escalate it to the relevant Awarding Organisation (for example, YMCA Awards), whose complaints process is available on their website.

 

18. Changes to these Terms

We may update these Terms from time to time, for example to reflect a change in the law or in how we run our courses. If you're already enrolled on a course, the Terms that applied when you booked will continue to apply to that course, unless a change is required by law.

 

19. General

19.1 If any part of these Terms is found to be unenforceable, the rest will remain in effect.

 

19.2 A person who isn't a party to your contract with us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any part of these Terms.

 

19.3 These Terms are governed by the law of England and Wales, and any disputes will be dealt with by the courts of England and Wales.

 

20. Contact us

Fearless Fitness Training Academy Limited

5 Birch Way, Heathfield, East Sussex, TN21 8BB, United Kingdom

Trading address: Unit D9, Arena Business Centre, Holyrood Close, Poole, BH17 7FJ

Email: info@fearlessfitnesstrainingacademy.com

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